Job Vacancy: Visitor Services Manager

AIM Member Job Vacancy: Visitor Services Manager 

The Beacon Museum, Whitehaven, Cumbria 

Salary Grade 8 – £22,212- £25,440 per annum (pay award pending) 37 hours per week

Weekend and occasional evening working on a rota basis


The Beacon Museum is an award winning Museum, recognised as punching “well above its weight”. The Museum is owned and operated by Copeland Borough Council working in collaboration with Sellafield Ltd since 2014. The purpose of the collaboration is to maintain and develop the Beacon Museum to become a nationally significant Museum. A £1.2 million development, funded by the Coastal Community Fund and Copeland Community Fund, is underway consisting of two elements: a new 4th floor gallery space built to the highest Museum standards that will allow us to exhibit nationally significant objects and touring collections when it opens in June 2016; a two storey building adjacent to the Museum will house a conference and learning centre. This will open in September 2016.

The Museum is built over five floors with three floors of exhibits, two temporary exhibition galleries, a bistro, a newly opened science lab, a conference and learning centre and a museum shop.  Our mission statement is to enable everyone to explore Copeland’s rich and diverse history by collecting, preserving, interpreting and displaying artefacts for inspiration, learning and enjoyment.

The Visitor Services Manager is a key new role in the Beacon Museum staffing structure. Working to the Business Development Manager, this is a unique opportunity for an up and coming or experienced professional to develop the commercial and visitor service operations within the Museum. You will have operational responsibility for Museum retail, conferences, events and visitor services.

The successful candidate should be a commercial individual with a proven track record of delivering target oriented objectives and exceptional visitor services. There is great scope to make a difference within this post. We are looking for someone with the imagination and drive to achieve the potential, leading the Visitor Service Team through this process of development. Genuine enthusiasm, a keen eye for detail, an appreciation of quality, excellent Customer Service and interpersonal skills and a willingness to lead from the front are essential.

The closing date for applications is Monday 16th May

Interviews will be held on Thursday 2nd June

For further information and to apply visit: Visitor Services Manager

Or alternatively please contact Customer Services, Copeland Borough Council, The Market Hall, Market Place, Whitehaven, Cumbria, CA28 7JG, tel. 01946 598300.

For an informal discussion about the position, call Alex Farthing Business Development Manager on 01946 592302.



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